Return Policy

The GameGrid Group Ltd.

Our Return for Refund Policy
  • Merchandise return process must be initiated within 5 days of receiving order.
  • Merchandise must be unopened, unworn, unaltered, undamaged and unused.
  • Merchandise must have all tags, accessories, and original paperwork.
  • Final Sale and Special Order items may not be returned.
  • Shipping fees paid are not refundable.
  • Buyer pays for return shipping.
  • No restocking fee.
Our Exchange Policy
  • Merchandise exchange policy must be initiated within 30 days of receiving the order.
  • Merchandise must be defective and covered under a manufacturer warranty.
  • Merchandise must have all tags, accessories, and original paperwork.
  • Final Sale and Special Order items may not be exchanged.
  • Buyer pays for return and exchange shipping.
  • No restocking fee.
Our Satisfaction Policy
  • Merchandise return process must be initiated within 15 days of receiving order.
  • Merchandise may have been opened, worn, or slightly used.
  • Merchandise must have all tags, accessories, and original paperwork.
  • A restocking fee may apply based on the condition of the merchandise.
  • Final Sale and Special Order items may not be returned.
  • Shipping fees paid are not refundable.
  • Buyer pays for return shipping.
  • Store Credit Only. No Refunds.
Our Warranties Policy
  • Refurbished merchandise is covered under a 90-day policy on labour only.
  • New merchandise may be covered by Manufacturer warranties.
  • Used parts are not covered by us under any warranty, but may have active manufacturer warranties.
  • Buyer is responsible for any manufacturer warranty after 30 days.
  • Buyer may contact us for manufacturer warranty assistance at any time.
  • Buyer is responsible for all shipping costs.
In store or curbside pickup and drop off is available upon request.

An active customer account and history of purchase(s) must have been recorded by us electronically or presented in written form for any claim under any of these policies.
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